Frequently Asked Questions

You can deposit as low as 500₹ and 720₹ for credit card users.

We provide instant withdrawals at LuckyNiki, provided all required documents have been approved in advance (they are usually completed within 24 hours).

We offer a large variety of deposit bonuses. Claim your favourite bonus from the promotion section and make the deposit from the bonus page.

During your time as a customer, you will be required to upload documents to verify your identity, address and the payment method you used. Click here to know more.

Unless otherwise stated, all bonuses have 'Standard Wagering' terms, meaning that you can place bets on Slots and Scratch games. It’s important to note, however, that eligible games may differ from one offer to another, so we recommend you review our Bonus Policy by clicking here to avoid any confusion.

In addition to our generous Welcome Package, you can also enjoy a range of rewarding offers such as free spins, reload bonuses, exclusive promotions, special competitions, Daily Picks, new games offers, and a whole host of other perks thanks to our VIP program! When you validate your email address upon joining, you'll then get details of all our special offers. You can also bookmark the Promotions Page to have all our offers at your fingertips

You can keep track of your bonus wagering requirements by accessing the Cashier and then navigating to the Bonuses section. Its important to note that wagering requirements may differ from one offer to another so we recommended you review our Bonus Policy by clicking here to avoid any confusion.

Yes we do! We keep rewarding our players with an incredible VIP program where you'll enjoy the benefits of keeping your gameplay at LuckyNiki. Click here to check out our VIP program.

A surprise gift guaranteed from LuckyNiki, the reward can be free spins or cash or winnings.

You can opt-out by contacting support provided you haven't used the bonus.

If both real money and bonus balance become 1₹ or less, the active bonus will be void once you log out. If the bonus is still active, it is likely that one of the games has not been closed properly. If you have checked to see if any games remain open and the bonus is still active, please contact support.

You can check the bonus achievement status in "Active Bonuses" in "Cashier".

Tournaments compete to see how high you can win on a set number of spins. Winnings from tournament spins are converted into points and reflected on the leaderboards. If you place at the top of the list, you will win a prize. Freerolls and buy-in tournaments are held daily. You can see all the tournaments that are running today from the tournaments page in the top left of the daily promo.

Freeroll tournaments are free tournaments that anyone can join if they deposit within the last 3 days. If you click "Join" in the tournament you want to join, a pop-up will show you the number of free spins and the name of the game. Be sure to take part in our daily freeroll tournaments!

When you open the tournament page, there are tournaments with the amount displayed. They are the type of tournaments that you participate in by paying a written fee. Buy tournament tickets from the "Deposit" button for the tournament you want to join. Buy-in tournaments can be purchased with your account balance or by depositing. Purchased Tournament Tickets can be received from your rewards.

Winnings earned on tournament spins are not real money and will not be added to your balance. Tournament spins winnings are converted into points on the leaderboards and are only used to earn a place in the tournament.

You can check the current leaderboard from the "Confirm" button of the tournament you have joined. Click the arrow to the left of "Until the end" to see the prize money for each ranking. If applicable at the end of the tournament, the prize will be displayed on the rewards page. In the case of a physical prize, support will contact you and inform you of the mailing of the prize.

We have a lightning-quick deposit system and your amount will be reflected as soon as we get payment confirmation from the user's bank.

While playing, you will see a quick deposit feature in the sidebar on the left side of the game. If you have ever used a credit or debit card (desktop only), you can deposit immediately while playing with the quick deposit function! You can deposit immediately just by entering the CVV and deposit amount.

Yes, it is possible. LuckyNiki is committed to providing an environment where customers can enjoy games safely. It can be set from "Deposit limit" in "Cashier". You can also set login restrictions to your account from "Player Restrictions". For more information on limitations, please refer to the Responsible Gambling page.

In the case of payment by bank transfer, there may be cases where the funds can not be reflected due to differences between the amount applied for and the amount actually transferred, or because the transfer destination information is slightly different. In such a case, please prepare a screenshot of the transfer statement and contact support

If you see this message, you have an active bonus on your account. Once you have fulfilled the wagering requirements for your bonus, you will be able to apply for withdrawals. You can check the achievement status of bonus conditions from "Cashier" > "Active Bonus".

If you have acquired any bonus, you'll have to bet through a specified multiplier before you can withdraw any bonus funds and related winnings. Also, check our bonus policy to know more.

We are in the process of reviewing the required documents and account details. If you need to submit the required documents, Support will contact you.

The verification work has been completed and the withdrawal procedure has been carried out.

There is a possibility that there are missing documents or the information entered at the withdrawal destination is incorrect, so the procedure could not be done. For more information, please contact support.

To protect your information, we do not store your password. Click on "Lost Password" below the password entry field, enter your registered email address or username, and select the SMS or registered email address or method of receiving the code. Enter the 4-digit code you received to set a new password.

The documents submitted will correspond in order. Please note that it may take more than 24-72 hours if it is crowded.

If there is a change in the registered information, it can be changed from "registration information" > "personal information". If you change your address, you will need a new proof of address. To change your name and date of birth, please contact support.

LuckyNiki goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocol(The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than LuckyNiki while it is being transmitted between you and LuckyNiki.

You can upload documents from "Cashier" and "Upload Documents" after the first deposit. On this page, you can check the necessary documents. In addition, you can upload the necessary documents quickly and safely.

Customer support is not available 24 hours a day. Therefore, we will reply to e-mails received outside business hours within the business hours of the next day. If you haven't received the email, please also check your spam folder. You can also try changing your settings, such as allowing luckyniki.com to be received. If you do not receive the e-mail by all means, you will not receive the important e-mail, so we recommend that you change your registered e-mail address.

If you can't play the game because the game doesn't work while you're playing:

Please close your browser, log out, and try logging in. If the game still does not resume from the point at which it has been solidified,

1. Close the software from the Task Manager. (Activity Monitor for Macintosh) Open Task Manager in CTRL+ALT+DEL and finish the browser task.

2. Check to see if similar symptoms occur in browsers other than those you use.

3. Delete your browser's history and cache.

If the problem persists, please prepare a session ID, screenshot, etc. and contact support.

It is important to have fun gambling. If you don't find it fun, stay away from gambling. If you're spending your living expenses playing or trying to make up for your losses, you may be addicted. For more information, please visit our Responsible Gambling page.

You can set a cooling-off period of 1 day, 2 days or 7 days from the "Player Limits" section in the "Cashier". Your account will be restricted for the selected period and you will not be able to deposit or place bets. Your account will automatically become available at the end of the term. For more information, please visit our Responsible Gambling page.

You can set a self-exclusion period from the "Player Limits" section within the "Cashier". This restricts all accounts under the same license and prevents you from opening new accounts. The self-exclusion period is a minimum of 6 months, during which you will not be able to play games. It will not be automatically restarted at the end of the self-exclusion period, so if you would like to resume it, please contact us. For more information, please visit our Responsible Gambling page.

The procedure for resuming your account will change depending on the reason you closed it. First of all, if you contact support, we will consult with you.

CONTACT US

We provide 24/7/365 support service

BEGINNER'S GUIDE

Support Support
VIP VIP
Promotions Promotions
Login Login